Refund Policy

Kollion approaches every return with discretion, clarity and personal care. If you would like to request a return for an eligible Gold piece, please contact us through our Contact page within 7 days of delivery. Our team will confirm the return process and stay in touch by email, phone or message—whichever is most convenient for you. Eligible Gold returns Gold returns are considered in line with our gram-to-gram policy. The Gold item must be returned in good, unworn condition with its original presentation and any applicable documentation. The returned piece must match the Gold weight of the piece originally sold. Refund amount Once an eligible Gold return has been received and checked, the Gold item price will be refunded in full. The original delivery charge, the return delivery charge and the delivery charge for any replacement or second delivery will be deducted from the Gold return value. We will advise these charges clearly before your return is arranged. Items not eligible for refund Silver jewellery is final sale and is not eligible for exchange or refund. Items that have been worn, altered, resized, damaged or returned without prior confirmation may not be accepted. How refunds are handled Approved refunds are arranged after the returned item has been received and inspected. We will confirm the refund outcome and any applicable delivery deductions directly with you. This policy does not affect any rights that may apply under applicable law.