Privacy Policy

We collect information you provide directly to us, including:

• Name, email address, phone number, and delivery address when you place an order or submit an enquiry.
• Payment information processed securely through our payment provider (we do not store card details).
• Communications you send us, including contact form submissions and bespoke jewellery requests.
• Email address if you subscribe to our newsletter.

We also collect certain information automatically when you visit our website, including your IP address, browser type, pages visited, and referring URLs, through cookies and similar technologies.

We use the information we collect to:

• Process and fulfil your orders, including sending order confirmations and shipping updates.
• Respond to your enquiries and provide customer support.
• Send you marketing communications if you have opted in (you may unsubscribe at any time).
• Improve our website and services.
• Comply with legal obligations.

We do not sell, trade, or rent your personal information to third parties. We may share your information with service providers who assist us in operating our website and fulfilling orders, and with legal authorities where required by law.

We use cookies and similar tracking technologies to enhance your experience on our website. You can control cookie preferences through your browser settings. For more details, please see our Cookie Policy.

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Order records are typically retained for seven years for accounting and legal compliance purposes.

Depending on your location, you may have the right to access, correct, or delete your personal data, object to or restrict certain processing, and withdraw consent where processing is based on consent. To exercise any of these rights, please contact us at [email protected].

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

Kollion Jewellery is based in Dubai, UAE. If you are accessing our website from outside the UAE, please be aware that your information may be transferred to and processed in the UAE, where data protection laws may differ from those in your country.

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

If you have any questions about this Privacy Policy or our data practices, please contact us at [email protected]. Kollion Jewellery, Dubai, United Arab Emirates.